Portfolio
MOTOROLA, INC.
In a contractor agreement with Motorola, Inc., I am responsible for the design and development of e-learning and ILT courses for Motorola Solution’s technical product lines.
APOGEE SOLUTIONS, INC. 02/2010 to Present (Based on availability)
In an on-going business relationship with Apogee Solutions, Inc., I manage the design and development of elearning course materials, interactive, and multimedia technology driven components; and facilitate/support customized client applications. Custom Salesforce.com implementations involve close client collaboration as an approach to design training specifically to the target audience.
3NETWISE, INC. 01/2010 to Present (Based on availability)
In a partnership with 3NetWise, Inc., I am responsible for planning, coordinating, and delivering training for end-to-end telemedicine technology solution(s). I develop, write, and edit technical and user documentation on an as needed project implementation basis.
ALLSTATE 09/2010 to 03/2010
In a SAP upgrade assignment, I was responsible for the design and development of e-learning, e-mercials, instructor-led training, and live/recorded webinars. I developed solutions that supported the SAP system integration (ERP, FM, HCM modules) with internal business processes.
WALGREENS CO. 06/2010 to 01/2010
In a sub-contractor agreement with Walgreens, Co., I was responsible for the design and development of elearning training materials, interactive and multimedia technology driven components, and other training support materials for the transformation from ILT to the online elearning environment. (BMC Remedy Software Implementation with ITIL)
DEVRY, INC. 02/2010 to 06/2010
In a sub-contractor agreement with DeVry, Inc., I was responsible for managing the design and development of course materials, interactive and multimedia technology driven components, and other training support materials for online and hybrid university courses.
UNIVERSITY OF PHOENIX – AXIA COLLEGE 04/2008 to 01/2010
Online Facilitator (Adjunct) responsible for providing a positive learning environment in which students may attain success. This entails in–depth knowledge of adult learning, strong communication skills, computer proficiency, and a desire to help others succeed.
FIELDWARE, LLC 03/2008 to 01/2010
Technical Trainer/Technical Writer for a hosted .NET web-based Automated Case Management System (OffenderLink™) that integrates with a Fieldware developed Interactive Voice Response (IVR) automated call reporting system for use by Probation and Parole agencies.
- Design and implement custom technical training solutions for external government clients that include classroom based training, e-learning modules, user manuals, quick reference guides, etc.
- Primary contact/liaison between clients and developers for system training/support issues, system enhancements, and modifications to client software.
- Recommends training solutions that address business challenges and cost effectiveness by leveraging technology, using a systematic approach to training development and providing business oriented measurement of outcomes.
NB COATINGS, INC. (NBCi) 07/2007 to 01/2008
Manager of Training & Development
NBCi manufactures automobile paint-on-plastic solutions.
- Streamlined and structured internal training processes to better ensure effectiveness (Operations Division, Environmental & Safety Division).
- Partnered with organizational leadership and SMEs to develop internal training programs that included: New Employee Orientation, Leadership/Supervisory Training, and OJT Training for Paint Plant Production Staff.
- Responsible for employee development associated with performance management criteria, processes, job task analysis, skills competency evaluations, and career paths.
- Evaluated and monitored internal training processes, procedures, external training vendors, and programs prior to company restructuring.
FIRST INDUSTRIAL REALTY TRUST, INC. 07/2005 to 07/2007
Sr. Training Specialist
FR provides industrial real estate solutions for every stage of a customer’s supply chain.
- Designed, developed, delivered, and evaluated training programs, manuals, online tutorials, and job aids for proprietary software applications, new employee orientation, and compliance training programs.
- Provided helpdesk support for day-to-day issues related to training programs, Microsoft Office solutions, and proprietary software applications.
- Designed training for maintenance workflow integration. This involved organizing the written and visual content into a learning system design. The design included training for the wireless Blackberry device and an integrated web-based interface.
UNIVERSITY OF ILLINOIS IT & EDUCATIONAL SERVICES 08/2003 to 05/2005
Coordinator of Classroom Support & Training
UIUC-CITES provides information technology and educational service/support for the University of Illinois at Champaign/Urbana campus.
- Developed and delivered training for instructional media systems in SMART classrooms. (Workshops; individual training; web-based) in accordance to university-wide initiative.
- Designed training for the Illinois Leadership Center that focused on team building and motivation among undergraduates, groups, and registered student organizations.
- Administered statistical evaluation results for The Chancellor’s Annual Survey (Undergraduate Student Satisfaction).
Software Experience
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Education
Master of Education in Human Resource Development, University of Illinois, Champaign, IL, 2005
Bachelor of Science in Electronic Systems Technology, Southern Illinois University, Carbondale, IL, 2002
Professional Affiliations
American Society for Training & Development (ASTD)
Graduate Employees Organization Local Chapter 6300
Human Resource Education Council (HREC)
National Society of Black Engineers (NSBE)
Omega Psi Phi Fraternity Incorporated
